The Customer-to-Seller Communication feature allows customers to contact sellers directly from the storefront.
There are two ways a buyer can initiate a conversation with a seller on Purposemart:
Purposemart buyers can contact sellers directly from the order page if they have questions regarding a specific order. Here is how it works:
Sellers don’t usually contact buyers unless there’s an issue with processing the buyer’s order. Here’s how you can contact a buyer about their order:
All Seller-to-Buyer communications must comply with Purposemart policies. . It’s recommended that you reply to all buyer communications from your admin panel. Direct email responses will be not displayed in the seller admin panel or buyer account.
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