RMA stands for return merchandise authorization. This feature is designed to simplify the process of managing product returns. When it is enabled, customers can register product return requests specifying the reason for the return and providing other related information. Store administrators can then handle requested returns through The Orders → Return requests page.
A customer will be able to send a return request on the order details page by clicking the Request the replacement or a refund link.
The return period starts when the order status is changed to complete. A Complete status means all work on the order was completed. The order was delivered to the buyer and no further action is required from your end.
On the next page,
If the product was paid for via a PayPal-based payment method, the store can automatically give a refund via PayPal.
for non-Paypal orders, the refund will be processed directly from Stripe.
Powered by BetterDocs